The impact is an inconvenience, which may require a workaround to restore functionality. You experience a minor loss of service, which results in a partial, non-critical loss of functionality of the software. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected and there is no temporary workaround. You experience a complete loss of service and/or encounter one of the following scenarios: You cannot reasonably continue your work. Here is how our technical support agents determine priority when prioritizing support tickets: Severity Level Depending on the priority, responses may be made more frequently. Technical support agents try to update tickets at least once every business day. Tickets are addressed according to priority of the issue. Our technical support agents actively monitor and triage incoming support requests. Click the Chat now link above and scroll down to the "Chat" button. We also offer the opportunity to chat directly with a technical support agent.
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